Communication Solutions
Your Bridge to Tomorrow's Communication, We offer innovative communication solutions with special focus on IVR technologies
Efficient communication is crucial for your business success. With our state-of-the-art telephone system, we offer not only comprehensive IVR functionality but also a wide range of advanced features that help you optimize your communication. Our powerful telephone system is specifically designed to take your business communication to the next level.
Main Features
Comprehensive IVR functionality
Modern IVR systems for automated customer interaction and optimized call distribution.
Integration of voice services (Microsoft/Amazon)
Seamless integration with Microsoft Azure and Amazon Web Services for highest voice quality.
REST-API connectivity
Flexible API interfaces for integration into existing enterprise systems.
Graphical dial plan editor
Intuitive graphical interface for easy creation and management of call plans.
Reliable voice quality
HD voice quality and crystal-clear transmission for professional communication.
Cloud-based solution
Scalable cloud infrastructure with 99.9% availability and worldwide accessibility.
Comprehensive IVR Functionality
You can effortlessly manage and control your calls. Our telephone system features extensive Interactive Voice Response (IVR) functionality that allows you to automatically redirect calls, set up individual menu options, and customize professional greeting messages.
Blacklist check before a caller is transferred to the waiting queue
Use of text-to-speech and speech recognition
Through the web interface, you have full control over your call and routing scenarios. Our intuitive, graphical dial plan allows you to configure call forwarding, automatic greeting messages, individual menu options and much more simply by drag-and-drop.
Discover the diverse applications of an IVR in your company
Order Hotline
If you would like to try out the extensive functions of our IVR, you can call the customer service of our fictional lead generation company Leaderwork GmbH.
WhatsApp-Integration
Use IVR to handle customer inquiries via WhatsApp and send automated responses.
Integration of multiple communication channels
Our IVR allows customer inquiries to be handled across different communication channels – from phone calls and emails to WhatsApp or online forms. This ensures that contact is maintained flexibly and seamlessly.
Quick Balance Inquiries
Your customers can quickly query their account balance using the IVR without having to wait for an employee.
Real-time Order Status
Customers can conveniently query the current status of their orders via the IVR without annoying waiting queues.
Smooth Invoice Payments
The IVR enables your customers to automatically settle invoices by following the system's simple instructions.
Efficient Appointment Scheduling
Simplify the appointment scheduling process by giving your customers the ability to request, change or cancel appointments via the IVR.
Instant Product Information
Customers can quickly and easily find out about products via the IVR without having to contact customer service.
Valuable Customer Feedback
Use the IVR to conduct automated surveys and receive valuable customer feedback.
24/7 Support
Provide your customers with support outside business hours by using the IVR as the first point of contact.
Easy Address Updates
Customers can easily update their address data via the IVR.
Current Travel Information
Travelers can get the latest information about flights or train connections via the IVR at any time.
Hassle-free Returns and Exchanges
The IVR guides customers through the returns and exchange process to ensure a seamless experience.
Technical Integration & Audio Quality
Experience the quality of our voice integration and hear the difference of various audio codecs
Cloud Integration
Seamless integration of Microsoft Azure and Amazon Web Services for advanced speech recognition and synthesis.
- Microsoft Cognitive Services
- Amazon Polly & Transcribe
- Multi-language Support
REST-API Integration
Flexible interfaces for integration into existing systems and applications.
- CRM System Integration
- Helpdesk Integration
- Real-time Data Queries
Scalability
Graphical dial plan editor with more than 50 functions for maximum flexibility and easy expansion.
- Drag & Drop Configuration
- Unlimited Locations
- Real-time Monitoring
Test Audio Quality
Hear the quality difference of various audio codecs:
G.711 Standard
Standard QualityG.722 HD Audio
HD QualityOpus Premium
Premium QualityOur Technology Partners
Amazon Web Services
Frequently Asked Questions
Answers to the most important questions about our communication solutions
Technical Questions
What audio quality does your IVR solution offer?
We support various audio codecs from G.711 Standard to Opus Premium for crystal-clear voice quality. Test the differences in our audio demo area.
Can you integrate existing systems?
Yes, via REST APIs we can connect almost any CRM, ERP or helpdesk system. Popular integrations include Salesforce, SAP, Zendesk and many more.
What functions & extensions are included in the phone system?
Our phone system offers a variety of functions, including call forwarding, call recording, voicemail, conference calls, automatic call distribution, IVR (Interactive Voice Response) and much more. Additional extensions such as CTI (Computer Telephony Integration) and CRM integration are also available.
How many users and extensions can work simultaneously on the phone system?
Our phone system can support any number of users and extensions. You can scale the number according to your company's requirements.
What types of phones or endpoints are compatible with the phone system?
Our phone system is compatible with a wide variety of phones and endpoints, including IP phones, softphones for computers and mobile phones. Specifically for Snom phones, we offer special functions such as auto-provisioning, remote control and specially developed interfaces such as a queue monitor.
How easy is it to set up and configure the phone system?
Setting up and configuring our phone system is user-friendly and intuitive. With our graphical user interface, you can easily configure call and routing scenarios via a graphical dial plan. Our support team is also available to help you if needed. You can reach us by phone at 06221 - 4163 055.
How secure is the phone system and what security measures are implemented?
The security of your communication is our top priority. Our phone system uses modern encryption technologies to protect your calls and data. We also implement security measures such as firewall protection, access controls and regular security audits. Our phone systems are housed in modern data centers in Mutterstadt and Heidelberg. These are equipped with redundant data connections to ensure maximum failover security.
Business Questions
Is it possible to migrate my existing phone numbers to the new phone system?
Yes, we support number porting so you can easily migrate your existing phone numbers to the new phone system. Our team will support you through this process.
What types of contracts or service agreements are associated with the phone system?
We offer flexible contract terms that meet your needs. You can choose between monthly contracts or long-term contracts. Our service agreements offer comprehensive customer support, regular updates and technical assistance.
What about customer support and technical assistance for the phone system?
Our customer support team is available to answer your questions and provide technical assistance. You can reach us by phone or email.
More Questions?
Our expert team is happy to advise you personally on your individual communication solution.
We look forward to your inquiry!
Soheyl Daneshyari
Communication Solutions Expert
Mittermaierstr. 31
69115 Heidelberg
