Our Services

Our modern solutions for optimized customer communication and digital transformation in publishing

Communication Solutions

State-of-the-Art Telephone System

Innovative communication solutions with special focus on IVR technologies for optimized business communication.

  • Comprehensive IVR functionality
  • Integration of voice services (Microsoft/Amazon)
  • REST-API connectivity
  • Graphical dial plan editor
  • Reliable voice quality

Customer Service 2.0

Modern customer service at the highest level

Inbound, outbound and ticket processing with AI-supported technology for optimal customer care.

  • Inbound service for print media
  • Modern ticket solution
  • AI-supported analysis
  • Omnichannel communication
  • Real-time monitoring

PromoApp

Digital Lead Capture at POI

Fast and legally secure capture of trial reader and subscriber data via Android tablet with digital signature.

  • Digital capture via tablet
  • Legally secure digital signature
  • Offline use without internet
  • Comfortable dashboard
  • GDPR-compliant data management

External Data Protection

IHK-certified expertise

Over 25 years of experience in secure processing of personal data. We support you as an external data protection officer.

  • Review of business processes
  • Data protection management system
  • Employee training
  • GDPR-compliant consulting
  • Starting from 199 EUR/month