Customer Service
Your Service. Our Voice. Your Customers at the Center.
Welcome to Streilinger, your partner for modern customer service at the highest level. We combine competent communication with the latest technology to be available to your customers at any time - fast, personal and efficient.
Whether inbound service, outbound campaigns or ticket processing - we work with intelligent systems, automated processes and AI-supported analysis to make every customer interaction a positive experience.
Our trained employees are supported by state-of-the-art tools that take call quality, response times and customer satisfaction to a new level. Seamless switching between inbound and ticket processing. This creates measurable results, low AHT - and loyal customer relationships.
Service reimagined.
Trained Staff
Supported by state-of-the-art tools for highest call quality and customer satisfaction
Seamless Transition
Between inbound and ticket processing for maximum efficiency
Measurable Results
Low AHT and loyal customer relationships through intelligent processes
Highly Professional Inbound Service for Print Media
Efficient, scalable, future-proof
In the world of print media, every voice, every call and every response counts. Our experienced agents speak the language of your target group - from reader service to B2B contact - and thus create real closeness that can be heard and felt.
Our inbound solution for customer service of publishing houses and media companies combines state-of-the-art technology with industry-specific expertise. It enables seamless, scalable communication across all channels - telephone, email and chat - from a central platform and all without months of training for 1st-level agents.
Our systems combine human competence with intelligent technology.
Technical Highlights
AI-supported Analysis & Self-Service
Pre-qualification of inquiries, intelligent answers and case-closing processing in the IVR for shorter waiting times and higher availability.
Intuitive Customer Care Frontend
enables lightning-fast training of agents and smooth dialogs with your customers through "teleprompter technology" and extremely clear design.
Omnichannel Communication
Phone, email, chat or WhatsApp - all in one central platform.
ERP Integration
Seamless connection via REST API to subscription, sales and marketing databases for immediate access to customer data.
Real-time Monitoring & Reporting
KPI dashboards, service level tracking and quality assurance in real time.
Scalable Infrastructure
Cloud and on-premise options for maximum flexibility and fail-safety.
Data Protection & GDPR
Compliant processes and highest security standards for your customer data.
The Result
This way, your reader concerns are not only processed faster, but also more personally and in a more targeted manner. Our trained agents know the specifics of the publishing industry and speak the language of your customers - with competence, empathy and a smile in their voice.
More customer satisfaction, stronger reader loyalty and customer service that audibly increases your brand value.
Inbound service at enterprise level for the media industry.
Modern Ticket Solution for Print Media
Efficient, transparent, customer-oriented
In the dynamic world of print media, fast and precise processing of customer inquiries decides on reader satisfaction and subscriber loyalty. Our ticket solution combines technological excellence with industry-specific know-how to process every customer contact in a structured, comprehensible and efficient manner.
Technical Highlights
Omnichannel Ticketing
All inquiries - email, chat or WhatsApp - are centrally recorded, categorized and processed consistently.
AI-supported Categorization
Automatic classification, suggestions for case-closing bookings and intelligent escalation management.
ERP Integration
Direct access to subscription, sales and reader data via REST API for fast and personalized responses by 1st and 2nd level agents.
Real-time Reporting & Analytics
Transparent KPIs, SLA monitoring and evaluations for continuous optimization of customer service.
The Result
With this solution, inquiries are not only processed faster, but also documented in high quality, so that service processes remain comprehensible and scalable at all times.
Highest service quality, more efficient processes and sustainable loyalty of your readers - based on the most modern ticket management technology.
Your digital interface for excellent customer service in the print industry.
We look forward to your inquiry!
Hadwin Hövelmann
CEO
Mittermaierstr. 31
69115 Heidelberg